Shipping Policy

Last updated: October 8, 2026

Where we ship

We ship to all provinces and territories in Canada.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive an email with your tracking number as soon as your order has been dispatched.

Delivery time

Estimated delivery is 7–14 business days after dispatch. Remote and northern areas may take longer. Your estimated delivery date is shown at checkout and in your order confirmation. During peak periods, severe weather or customs processing, deliveries can take longer than usual. Your order may arrive in more than one parcel.

Shipping costs

Standard tracked shipping is free on all orders within Canada.

Duties and taxes

All prices are in Canadian dollars (CAD). Orders are shipped Delivered Duty Paid: any customs duties, import taxes and brokerage fees are paid by us, so you will not be asked to pay anything on delivery. Any applicable taxes are shown at checkout before you pay. If a carrier ever asks you for payment on delivery, please contact us before paying; we will resolve it or reimburse any such charge on receipt of proof.

Tracking your order

Your tracking number is included in your shipping confirmation email. Tracking information can take 2–5 business days to start updating after dispatch.

Late delivery

If your order has not arrived within 30 days after the estimated delivery date, you have the right to cancel it for a full refund. See our Return & Refund Policy for details.

Lost or missing parcels

If your tracking shows no movement for 10 business days, or shows your parcel as delivered but you have not received it, please check with neighbours and your building's mail room, then email us within 14 days of the expected delivery date. We will open an investigation with the carrier. If your parcel is confirmed lost in transit, we will send a free replacement or issue a full refund, whichever you prefer.

Incorrect addresses

Please check your shipping address carefully at checkout. If you notice a mistake, email us immediately; we can update the address as long as the order has not been dispatched. If a parcel is returned to us because of an incorrect or incomplete address provided by you, we will re-ship it once you confirm the correct address. A re-shipping fee may apply.

Refused or uncollected parcels

If you refuse a delivery or do not collect your parcel from a pick-up point, and this is not because of a cancellation right described in our Return & Refund Policy, we will refund your order once the parcel has been returned to us, minus any return shipping costs we incur.

Damaged on arrival

If your order arrives damaged, email us a photo within 30 days of delivery and we will make it right. See our Return & Refund Policy.